Shelton | Johns Case Studies
Lenox Financial
The Customer
One of the country's largest independent mortgage companies, Lenox Financial uses a central call center in Atlanta, Georgia to supply mortgage management services to customers across the United States. Lenox had outgrown its Avaya IP Office solution and was confronted with an upgrade of both service and equipment.
The Project
Design and implement a fiber-based VoIP network solution, integrated with Lenox's custom loan management application, that would allow the company to maximize service availability and features while containing capital expenditure and monthly telecommunications expense. All of these things needed to be done at a price below Cisco System's 1.4 million dollar quote.
The Solution
Shelton | Johns designed a VoIP network solution that could support the company's 250 employees spread across three facilities. This design also allowed the company to locate its core VoIP equipment in a 100% uptime data center while supplying QoS VoIP dial tone to the users of each facility. Calls were routed by logic supplied from the company's custom application platforms and critical queue and call data was aggregated in these applications for later analysis.
The Results
Shelton | Johns was able to produce the following results for Lenox Financial:
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Increase of Internet connectivity from 4.5 Mbps to 20 Mbps
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Increase of line capacity from 120 concurrent calls to 200 concurrent calls
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250 Mbps secure fiber LAN/WAN
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Full-featured customized VoIP softphone for all system users
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Tight integration with workflow applications
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$30,000 / month reduction is telecommunications expense
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16 month project ROI
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